Micah Solomon, who consults on customer service problems, has put together his top ten list of avoidable issues that cause customers to leave.
Here is a bare-bones summary of his list, and if any of these sounds suspiciously interesting to you, better read the full article:
- You haven’t kept up with changing customer expectations of speed.
- You don’t offer customers the self-service they’ve grown accustomed to elsewhere.
- You haven’t improved your return policies and...