Our mission at Twin Peaks Research is to provide you with high-quality, customized onboarding services on an outsourced basis. These fully integrated services will enable your customers to quickly move beyond their initial purchase decision to a level of proficiency that produces success and ongoing engagement with complex products in the shortest amount of time possible. This, in turn, will dramatically minimize customer churn and maximize their long-term satisfaction and commitment, while bolstering revenue performance.
Mark is the Founder and CEO of Twin Peaks Research (TPR). He has over twenty-five years of experience introducing breakthrough products and services in emerging technology markets. Most recently, he founded Alpha Technology Solutions (ATS), which provides developers with training, instructional videos, and related services for Alpha Anywhere, the market leading rapid mobile application development platform.
In addition, Mark was the Co-founder and CEO of TEAMworks Software, eVisioner, Envox Worldwide, and Brooktrout Software.
He was also the President, CEO & Publisher of Lotus Publishing Corporation., which served the information and training needs of the Lotus Development customer-base through Lotus Magazine, Lotus Newsletters, Lotus Books, Lotus Videos and Courseware, and the Lotus World Conference and Exposition.
Finally, he has held senior management positions at Kurzweil Applied Intelligence, Inc., International Data Group, Lotus Development Corporation and General Computer Corporation.
Mark graduated from the University of Rochester and attended the Carroll School of Management at Boston College.
Scott has worked in user education and training in technology fields for over twenty years now. His background draws on a wide range of experience that encompasses database systems, interactive phone response systems and high-end voice solutions, advanced speech recognition technology, and now, mobile business application development. Scott has been responsible for every aspect of the user education and training process: the instructional design cycle, teaching, developing new trainers, running a customer education group, and the marketing and sales of training services. Scott has designed and delivered training and educational curriculum for audiences ranging from beginners to highly experienced, power users. Regardless of the product, technology or audience, he is guided by the teaching of Miyamoto Musashi – “Everything is difficult at first.”
A graduate of Brandeis University, Scott received his M.Ed from Harvard University.
Max Hammond's life-long passion has focused on building teams that deliver significant value to his customers. A career entrepreneur with over 25 years of experience, Max has created businesses in retail, wholesale, construction, and various service industries, as well as in emerging technologies. Customer retention and long-term customer satisfaction have always been central to his business philosophy. Max excels at understanding market and customer requirements and then transforming those requirements into sustainable solutions. With an up-beat personality and a results-oriented approach, Max strives to be an invaluable member of every project in which he is involved.
Jonathan Sachs is responsible for our entire Marketing Communications effort. He has designed our website, which he updates and maintains on an ongoing basis. Jon also oversees our own onboarding efforts; and, he manages all of our direct marketing activities, our blog, and our print communications. In addition, he handles all of our photography and video production.
Jon is a graduate of MIT with a degree in Art and Design, which gives him a unique ability to work in the world of visuals but also to understand highly technical concepts. He can not only communicate with technical experts, but also with users of varying levels of experience and expertise, which makes him invaluable in expressing complex concepts to a wide range of audiences.
Chairman, Brodeur Partners
Technologist, Writer and Editor
James Henderson, Esq.
Program Leader / Enterprise Standards, General Electric
Web, Graphic Designer, Photographer, Videographer
Principal Usability Consultant/Bentley University's Design and Usability Center, Author and Lecturer
Author, Publisher and Software Industry Analyst
Founder, Association of Support Professionals
Customer satisfaction means everything to us. We want your experience with Twin Peaks Research to be unparalleled. If you ever feel that you have not received high-quality, professional onboarding services from us, we want to know about it immediately. You can contact Mark Flanagan, our Founder and CEO, directly and he will get back to you right away.