Drip. Drip. Drip.
Like a leaky bucket, your SaaS customers are constantly trickling away. Some may depart almost immediately, while others gradually lose interest in your company, or adopt competing solutions, or fail to replace employees with essential product training. Whatever the reason, these drop-by-drop customer losses will add up to attrition that you’ll have to replace—or else your “leaky bucket” of revenue will eventually dry up.
Of course, you’re probably already trying to plug your bigger leaks with promises and discounts, but—let’s be honest about this—last-minute rescue efforts rarely make much difference. No surprise: What customers really want is evidence that you understand their individual goals and can deliver the programs and tools that will support long-term success.
And I think I can help you deliver on this challenge.
My name is Mark Flanagan, and I’m the founder and CEO of Twin Peaks Research. We specialize in developing customer success strategies across the full range of the customer journey—from acquisition, to activation, to onboarding and training, and on to long-term engagement. We’ve just launched a new fast-track service aimed specifically at “leaky bucket” retention issues that I’d like to tell you about.
Here’s what this new service will provide:
Scope: Depending on the availability of the interview participants, the complete project will take an estimated three weeks to complete. The price is $5,000 all-inclusive.
Interested? I’d be delighted to answer questions and tell you more about our new service. Just give me a call (508-922-7605) or send me an email (Mark@twinpeaksresearchllc.com) and we’ll set up a Zoom meeting at your convenience. You can also learn more about Twin Peaks Research on the Web (www.twinpeaksresearchllc.com).
I look forward to talking with you soon.