Blog

Retention is Hard and Getting Harder
Mark D. Flanagan • October 10, 2018 • 

www.reforge.com/blog/retention-is-hard-and-getting-harder

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Why Retention is the Silent Killer?
Mark D. Flanagan • October 9, 2018 • 

www.reforge.com/blog/retention-engagement-growth-silent-killer

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Top Two Reasons for Churn
Mark D. Flanagan • October 9, 2018 • 

https://www.forentrepreneurs.com/top-two-reasons-for-churn/

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How To Create Successful User Onboarding Experiences
Mark D. Flanagan • October 3, 2018 • 

https://labs.openviewpartners.com/how-to-create-successful-user-onboardi...

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Introducing Customer Success 2.0...
Mark D. Flanagan • October 3, 2018 • 

https://www.mckinsey.com/~/media/McKinsey/Industries/High%20Tech/Our%20I...

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The One Growth Metric that Moves Acquisition, Monetization, and Virality
Mark D. Flanagan • October 2, 2018 • 

www.reforge.com/blog/growth-metric-acquisition-monetization-virality

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The 10 Laws Of Customer Success
Mark D. Flanagan • August 10, 2018 • 

https://www.slideshare.net/GainsightHQ/10-laws-of-customer-success

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CustomerGauge 2018 NPS & CX Benchmark Report
Mark D. Flanagan • August 9, 2018 • 

https://customergauge.com/benchmarks-report

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Retention And How To Measure It
Mark D. Flanagan • August 9, 2018 • 

https://customergauge.com/blog/retention-and-how-to-measure-it

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The CEO Guide To Customer Experience
Mark D. Flanagan • August 9, 2018 • 

https://www.mckinsey.com/business-functions/operations/our-insights/the-...

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