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How To Make The Most Of Customer Experience Feedback
Mark D. Flanagan • October 17, 2019 • 

https://www.business2community.com/customer-experience/how-to-make-the-most-of-customer-experience-feedback-02249194

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Why Focus On Customer Experience? Here's Why!
Mark D. Flanagan • October 17, 2019 • 

https://www.forbes.com/sites/jonpicoult/2019/10/14/why-focus-on-customer-experience--heres-why/#3d1e52cb6dba

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Customer Loyalty And Retention Are In Decline
Mark D. Flanagan • October 15, 2019 • 

https://www.forbes.com/sites/shephyken/2019/10/13/customer-loyalty-and-retention-are-in-decline/#3ac219664329

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The Definitive Guide To User Onboarding
Mark D. Flanagan • October 13, 2019 • 

https://d37oebn0w9ir6a.cloudfront.net/exports/OD9sGEKdIhMi0DHPlKxda7pqBW0mE9.pdf

 

 

 

 

 

 

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Customer Success 2.0 Is The New Growth Engine
Mark D. Flanagan • October 12, 2019 • 

mckinsey.com/industries/technology-media-and-telecommunications/our-insights/introducing-customer-success-2-0-the-new-growth-engine

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Customer Retention vs. Customer Acquisition: How Do You Optimize Both?
Mark D. Flanagan • September 30, 2019 • 

https://www.business2community.com/customer-experience/customer-retention-vs-new-customer-acquisition-how-do-you-optimize-both-02243822

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An Insider Guide To Setting Up Your SaaS Marketing Funnel
Mark D. Flanagan • September 24, 2019 • 

https://www.business2community.com/marketing/an-insider-guide-to-setting-up-your-saas-marketing-funnel-02241377

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6 Ways To Build A Customer-Centric Culture
Mark D. Flanagan • September 24, 2019 • 

https://hbr.org/2018/10/6-ways-to-build-a-customer-centric-culture

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The Essential Guide To Customer Success
Mark D. Flanagan • September 24, 2019 • 

https://www.gainsight.com/guides/the-essential-guide-to-customer-success/

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The Top 5 Most Important Metrics To Customer Success Teams
Mark D. Flanagan • September 24, 2019 • 

https://www.business2community.com/brandviews/teamsupport/the-top-5-most-important-metrics-to-customer-success-teams-02242751

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