Blogs tagged "change"

Mark D. Flanagan • April 6, 2016 • change, customer-service

Micah Solomon, who consults on customer service problems, has put together his top ten list of avoidable issues that cause customers to leave.

Here is a bare-bones summary of his list, and if any of these sounds suspiciously interesting to you, better read the full article:

  1. You haven’t kept up with changing customer expectations of speed.  
  2. You don’t offer customers the self-service they’ve grown accustomed to elsewhere.
  3. You haven’t improved your return policies and...