Blogs tagged "change"

Micah Solomon, who consults on customer service problems, has put together his top ten list of avoidable issues that cause customers to leave.

Here is a bare-bones summary of his list, and if any of these sounds suspiciously interesting to you, better read the full article:

1. You haven’t kept up with changing customer expectations of speed.  
2. You don’t offer customers the self-service they’ve grown accustomed to elsewhere.
3. You haven’t improved your return policies and...