Blog

The 10 Laws Of Customer Success
Mark D. Flanagan • August 10, 2018 • 

https://www.slideshare.net/GainsightHQ/10-laws-of-customer-success

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CustomerGauge 2018 NPS & CX Benchmark Report
Mark D. Flanagan • August 9, 2018 • 

https://customergauge.com/benchmarks-report

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Retention And How To Measure It
Mark D. Flanagan • August 9, 2018 • 

https://customergauge.com/blog/retention-and-how-to-measure-it

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The CEO Guide To Customer Experience
Mark D. Flanagan • August 9, 2018 • 

https://www.mckinsey.com/business-functions/operations/our-insights/the-...

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How Product Education Plays a Critical Role in the Customer Journey
Mark D. Flanagan • July 14, 2018 • 


https://labs.openviewpartners.com/intercom-on-product-education/?utm_campaign=

...

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Where Are You In The Market Development Life Cycle?
Mark D. Flanagan • July 7, 2018 • 

https://www.linkedin.com/pulse/where-you-market-development-life-cycle-g...

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Churn Reduction Fails Without Sales Onboard
Mark D. Flanagan • June 20, 2018 • 

https://labs.openviewpartners.com/churn-reduction/?utm_campaign=General%...

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Why Start-ups Can't Afford To Ignore Customer Retention
Mark D. Flanagan • June 20, 2018 • 

https://techcrunch.com/2018/06/19/why-startups-cant-afford-to-ignore-cus...

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The Do's and Don'ts of Customer Training
Mark D. Flanagan • May 27, 2018 • 

https://customerthink.com/the-dos-and-donts-of-customer-training/

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Unlocking The Magic Of Negative Churn
Mark D. Flanagan • May 19, 2018 • 

https://labs.openviewpartners.com/the-magic-of-negative-churn/?utm_campa...

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