Blog

5 Ways to Reduce Customer Churn for SaaS in a Recession
Mark D. Flanagan • July 5, 2020 • 

https://www.business2community.com/strategy/5-ways-to-reduce-customer-churn-for-saas-in-a-recession-02312935

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What is Product-Led Growth and How Can It Fuel Your SaaS Company?
Mark D. Flanagan • July 5, 2020 • 

https://www.business2community.com/product-management/what-is-product-led-growth-and-how-can-it-fuel-your-saas-company-02313129

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How to Get Started with Product-Led Startup Metrics
Mark D. Flanagan • July 5, 2020 • 

https://openviewpartners.com/blog/product-led-startup-metrics/?utm_campaign=General%20Newsletter&utm_medium=email&_hsmi=88377859&_hsenc=p2ANqtz-9dc3rxTnpfNGNF0wnRjpesu8XyEU5MH5qLagmQLXveanzWggzVYA-...

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Five Questions That CFOs Should be Asking About Churn
Mark D. Flanagan • July 5, 2020 • 

https://www.gainsight.com/blog/5-questions-cfos-should-be-asking-about-churn-during-covid-19/?mkt_tok=...

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10 B2B Customer Retention Strategies Every SaaS Marketer Should Use
Mark D. Flanagan • July 5, 2020 • 

https://www.business2community.com/b2b-marketing/10-b2b-customer-retention-strategies-every-saas-marketer-should-use-02317793

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Customer Success Should Begin Long Before the Contract Is Signed
Mark D. Flanagan • July 5, 2020 • 

https://www.cmswire.com/customer-experience/customer-success-should-begin-long-before-the-contract-is-signed/

 

 

 

 

 

 

 

 

 

 

 

 

 

 

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Retention in the Times of COVID-19
Mark D. Flanagan • July 2, 2020 • 

https://www.reforge.com/blog/2020/6/2/retention-in-the-times-of-covid-19

 

 

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3 Customer Renewal Strategies that Work in Uncertain Times
Mark D. Flanagan • July 2, 2020 • 

https://www.business2community.com/customer-experience/3-customer-renewal-strategies-that-work-in-uncertain-times-02318638

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How to Survive and Thrive in the post-Covid Era
Mark D. Flanagan • July 2, 2020 • 

https://www.forentrepreneurs.com/covid-survive-thrive/

 

 

 

 

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The Evolution of the Customer Success Organization
Mark D. Flanagan • July 2, 2020 • 

https://medium.com/@russdrury/evolution-of-the-customer-success-org-7a12a33d1060

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