Blog

Reducing Churn: ROI-focused SaaS Strategies for Customer Success
Mark D. Flanagan • February 13, 2019 • 

https://www.business2community.com/customer-experience/reducing-churn-ro...

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Keys To Building Customer Lifetime Value
Mark D. Flanagan • February 7, 2019 • 

https://www.cmswire.com/customer-experience/keys-to-building-customer-lifetime-value/

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High-Touch Client Onboarding For SaaS Companies...
Mark D. Flanagan • January 30, 2019 • 

https://www.process.st/checklist/high-touch-client-onboarding-for-saas-c...

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How Atlassian Built A Growth Function From The Ground Up...
Mark D. Flanagan • January 30, 2019 • 

https://labs.openviewpartners.com/how-atlassian-built-a-growth-function-...

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Look to Customer Success to Drive Growth...
Mark D. Flanagan • January 30, 2019 • 

http://info.gainsight.com/rs/231-EAT-840/images/Gainsight_Forrester_Look...

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Signs a Customer is About to Leave...
Mark D. Flanagan • January 30, 2019 • 

https://www.entrepreneur.com/article/326362

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2018 SaaS Survey Part II
Mark D. Flanagan • November 19, 2018 • 


https://www.forentrepreneurs.com/2018-private-saas-company-survey-part-2/

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2018 SaaS Survey Part I
Mark D. Flanagan • November 19, 2018 • 

https://www.forentrepreneurs.com/2018-saas-private-survey-results-part-1/

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SaaS Founder's Roadmap: 9 Steps to get to Repeatable, Scalable and Profitable Growth
Mark D. Flanagan • November 12, 2018 • 

https://www.slideshare.net/DavidSkok/websummit-2018-9-secrets-for-startu...

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Using Data to Better Understand & Improve Your Onboarding Flow
Mark D. Flanagan • October 23, 2018 • 

https://labs.openviewpartners.com/using-data-to-better-understand-improv...

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