Blog

18 Ideas To Improve User Retention For SaaS
Mark D. Flanagan • July 9, 2019 • 

https://learn.g2.com/user-retention-for-saas

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Onboarding Tips For Service Providers
Mark D. Flanagan • July 5, 2019 • 

https://www.business2community.com/strategy/onboarding-tips-for-service-providers-02216480

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Why Churn Is A Critical Metric To Understand In Startups
Mark D. Flanagan • July 5, 2019 • 

https://www.churn.fm/episode/why-churn-is-a-critical-metric-for-investors-to-understand-in-startups/

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

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The Top Five Customer Onboarding Metrics And How to Leverage Them
Mark D. Flanagan • June 22, 2019 • 

https://www.business2community.com/customer-experience/the-top-5-customer-onboarding-metrics-and-how-to-leverage-them-02196000

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Closing The Loop In The SaaS Customer Experience
Mark D. Flanagan • June 14, 2019 • 


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The Power Of Intentional Onboarding for Product-led Companies
Mark D. Flanagan • June 9, 2019 • 

https://openviewpartners.com/blog/the-power-of-intentional-onboarding-for-product-led-companies/

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The State Of The Customer Success Profession
Mark D. Flanagan • June 5, 2019 • 

http://info.gainsight.com/rs/231-EAT-840/images/Gainsight_The-state-of-the-customer-success-profession-2019.pdf?mkt_tok=...

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Measuring Customer Experience Beyond NPS
Mark D. Flanagan • June 5, 2019 • 

http://myjourney.pointillist.com/rs/837-MZM-862/images/Pointillist-Measuring-Customer-Experience-Beyond-NPS-eBook.pdf

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How To Reduce Support Costs With Customer Education and Onboarding
Mark D. Flanagan • June 2, 2019 • 

http://customerthink.com/how-to-reduce-support-costs-with-customer-education-and-onboarding/

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Communication Strategies During Customer Onboarding
Mark D. Flanagan • June 2, 2019 • 

https://www.commerce.virginia.edu/news/whats-next-professor-irina7941

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