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5 SaaS Onboarding Best Practices to Ensure Your Customers' Success
Mark D. Flanagan • May 14, 2018 • 

https://www.martechadvisor.com/articles/sales-enablement/5-common-lead-n...

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5 Common Lead Nurturing Activities That Can Help With Customer Retention
Mark D. Flanagan • May 14, 2018 • 

https://www.martechadvisor.com/articles/sales-enablement/5-common-lead-n...

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The Essential Guide to Customer Onboarding
Mark D. Flanagan • May 8, 2018 • 

www.business2community.com/customer-experience/the-essential-guide-to-cu...

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Understanding the Mendoza Line for SaaS Growth
Mark D. Flanagan • May 7, 2018 • 

https://techcrunch.com/2018/02/09/understanding-the-mendoza-line-for-saa...

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Managing Churn To Maximize Profit
Mark D. Flanagan • May 2, 2018 • 

https://www.hbs.edu/faculty/Publication%20Files/14-020_3553a2f4-8c7b-44e...

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The Harvard Churn Management Algorithm That Boosts Profits 110%
Mark D. Flanagan • May 1, 2018 • 

www.process.st/churn-management/

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The New Ultimate Question For Customer Success And SaaS
Mark D. Flanagan • April 26, 2018 • 

https://www.clientsuccess.com/blog/the-new-ultimate-question-for-custome...

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5 KEY LESSONS FOR SUCCESSFUL USER ONBOARDING
Mark D. Flanagan • April 25, 2018 • 

https://www.invisionapp.com/blog/user-onboarding-guide/

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Customer Success Lessons From the Quality Revolution
Mark D. Flanagan • April 25, 2018 • 

https://blog.natero.com/customer-success-lessons-from-quality-revolution...

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The Truth About Customer Experience
Mark D. Flanagan • April 24, 2018 • 

http://www.sma.nl/wp-content/uploads/2015/02/The-Truth-About-Customer-Ex...

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