Blog

Is Your Sales Organization Setting Up Customer Success To Fail?
Mark D. Flanagan • March 26, 2018 • 

https://blog.natero.com/sales-setting-up-customer-success-to-fail?utm_ca...

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What Makes A Customer Success Manager Successful?
Mark D. Flanagan • March 17, 2018 • 

https://www.business2community.com/customer-experience/whats-makes-custo...

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Using AI for Customer Engagement
Mark D. Flanagan • March 13, 2018 • AI

https://www.linkedin.com/pulse/using-ai-customer-engagement-gary-ambrosi...

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Customer Success At Scale
Mark D. Flanagan • March 12, 2018 • Scaling customer succes initiatives

https://blog.natero.com/customer-success-at-scale?utm_campaign=Blog%3A%2...

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Client Onboarding: Revenue and Hidden Cost Implications
Mark D. Flanagan • March 7, 2018 • 

Research identifies the most common causes of over-budget onboarding and offers practical guidelines for avoiding risk factors... 

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Why Being Successful at SaaS Onboarding is Important to Customers
Mark D. Flanagan • March 6, 2018 • 

As a SaaS (Software-as-a-service) company, you can have the best salespeople in the world but your product is only as powerful as the competency of its users. A sales team without a great SaaS onboarding group at their backs will not be positioned for long-term success. Missing out on this vital step can lead to an array of unforeseen issues and problems. Here are a few reasons why successfully onboarding SaaS customers is important…...

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Top Two Reasons For Churn
Mark D. Flanagan • March 1, 2018 • 

 

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Calculating LTV and CAC for a SaaS startup
Mark D. Flanagan • March 1, 2018 • 

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Two Customer Success Goals
Mark D. Flanagan • February 28, 2018 • Customer Success

Two of your customer success goals should include:

1) Ensuring your customers quickly move beyond their purchase decision to a level of proficiency that leads to their initial success with your products and/or services in the shortest amount of time possible. 
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The Power of Negative Churn: Dropbox's business model
Mark D. Flanagan • February 24, 2018 • Negative Churn

 

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