Blog

Do Blue Apron's struggles signal the end of the subscription era?
Mark D. Flanagan • April 21, 2018 • 

Or, do they reinforce the fact that in a service model a company can never stop delivering value to its customers...

https://labs.openviewpartners.com/is-this-the-end-of-the-subscription-er...

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10 Effective Ways To Transform Your Customer Service And Customer Experience
Mark D. Flanagan • April 19, 2018 • 

www.forbes.com/sites/micahsolomon/2018/04/17/10-transformational-ways-to...

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What Every SaaS Business Needs To Know About User Adoption
Mark D. Flanagan • April 14, 2018 • 

https://labs.openviewpartners.com/what-every-saas-business-needs-to-know...

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7 Ways To Improve Your Customer Onboarding Experience To Achieve Substantial Growth
Mark D. Flanagan • April 6, 2018 • 

https://www.business2community.com/brandviews/startup-socials/7-ways-imp...

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Why Is Onboarding So Important For A Company To Get Right?
Mark D. Flanagan • April 3, 2018 • 

www.forentrepreneurs.com/onboarding/

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5 SaaS Customer Onboarding Templates To Steal
Mark D. Flanagan • April 3, 2018 • 

https://www.invisionapp.com/blog/saas-customer-onboarding-templates/

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Is Your Sales Organization Setting Up Customer Success To Fail?
Mark D. Flanagan • March 26, 2018 • 

https://blog.natero.com/sales-setting-up-customer-success-to-fail?utm_ca...

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What Makes A Customer Success Manager Successful?
Mark D. Flanagan • March 17, 2018 • 

https://www.business2community.com/customer-experience/whats-makes-custo...

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Using AI for Customer Engagement
Mark D. Flanagan • March 13, 2018 • AI

https://www.linkedin.com/pulse/using-ai-customer-engagement-gary-ambrosi...

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Customer Success At Scale
Mark D. Flanagan • March 12, 2018 • Scaling customer succes initiatives

https://blog.natero.com/customer-success-at-scale?utm_campaign=Blog%3A%2...

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