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Mark D. Flanagan • March 12, 2018 • Scaling customer succes initiatives
Mark D. Flanagan • March 7, 2018 •
Research identifies the most common causes of over-budget onboarding and offers practical guidelines for avoiding risk factors...
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Mark D. Flanagan • March 6, 2018 •
As a SaaS (Software-as-a-service) company, you can have the best salespeople in the world but your product is only as powerful as the competency of its users. A sales team without a great SaaS onboarding group at their backs will not be positioned for long-term success. Missing out on this vital step can lead to an array of unforeseen issues and problems. Here are a few reasons why successfully onboarding SaaS customers is important…...
Mark D. Flanagan • February 28, 2018 • Customer Success
Two of your customer success goals should include:
1) Ensuring your customers quickly move beyond their purchase decision to a level of proficiency that leads to their initial success with your products and/or services in the shortest amount of time possible.
Mark D. Flanagan • February 24, 2018 • Negative Churn
Mark D. Flanagan • February 23, 2018 • Reducing Churn
COMMENTARY
... Mark D. Flanagan • February 21, 2018 • Online customer engagement
Measure Customer Engagement by David Skok
The goal of a SaaS CEO should be to increase the profit they make from each customer (LTV), and lower the costs in sales and marketing...
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