Blog

How To Identify At-Risk Customers And What To Do About It
Mark D. Flanagan • November 14, 2019 • 

https://www.business2community.com/customer-experience/how-to-identify-at-risk-customers-and-what-to-do-about-it-02257599

read more
5 Simple SaaS Positioning Steps To Accelerate Revenue
Mark D. Flanagan • November 4, 2019 • 

https://learn.g2.com/saas-positioning-steps

read more
PWC's Perspective On What Makes For An Exceptional Customer Experience
Mark D. Flanagan • October 31, 2019 • 

https://www.pwc.com/us/en/advisory-services/publications/consumer-intelligence-series/pwc-consumer-intelligence-series-customer-experience.pdf

read more
SaaS Growth Fundamentals
Mark D. Flanagan • October 28, 2019 • 

https://www.searchenginejournal.com/generate-repeat-business/332099/#close

read more
An Update On CSM Metrics
Mark D. Flanagan • October 28, 2019 • 

https://www.business2community.com/customer-experience/csm-metrics-latest-and-greatest-thinking-02252213

read more
The CEO's Guide To Growth Through Customer Experience Action
Mark D. Flanagan • October 28, 2019 • 

http://customerthink.com/ceos-guide-to-growth-through-customer-experience-action/

read more
Focusing on Customer Success Leads to Improved Customer Satisfaction
Mark D. Flanagan • October 21, 2019 • 

https://www.business2community.com/customer-experience/focusing-on-customer-success-leads-to-improved-customer-satisfaction-02249982

read more
5 Tips to Get More Customers and Retain Them Too
Mark D. Flanagan • October 21, 2019 • 

https://www.entrepreneur.com/article/341028

read more
How To Make The Most Of Customer Experience Feedback
Mark D. Flanagan • October 17, 2019 • 

https://www.business2community.com/customer-experience/how-to-make-the-most-of-customer-experience-feedback-02249194

read more
Why Focus On Customer Experience? Here's Why!
Mark D. Flanagan • October 17, 2019 • 

https://www.forbes.com/sites/jonpicoult/2019/10/14/why-focus-on-customer-experience--heres-why/#3d1e52cb6dba

read more

Pages

More...