Blog

Doubling Down on Customer Retention? Don't Forget Your Onboarding Process
Mark D. Flanagan • July 2, 2020 • 

https://www.cmswire.com/customer-experience/doubling-down-on-customer-retention-dont-forget-your-onboarding-process/

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4 Laws of Customer Success
Mark D. Flanagan • July 2, 2020 • 

https://medium.com/@russdrury/4-laws-of-customer-success-1ceb405317b0

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Everyone Says They Value Customer Success...
Mark D. Flanagan • July 2, 2020 • 

https://blog.nuffsaid.com/companies-value-customer-success

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Five Churn Reduction And Customer Retention Strategies
Mark D. Flanagan • February 6, 2020 • 

https://www.forbes.com/sites/forbescommunicationscouncil/2020/02/05/five-churn-reduction-and-customer-retention-strategies/#5ae543d36d7f

 

 

 

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A Perspective On Maximizing Retention and ARR
Mark D. Flanagan • January 23, 2020 • 

https://customerthink.com/putting-the-service-back-in-saas-6-tips-for-maximizing-retention-arr/

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Customer Success vs Customer Support: What's The Difference?
Mark D. Flanagan • January 22, 2020 • 

https://blog.hubspot.com/service/customer-success-vs-customer-support

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4 Reasons That SaaS Customer Training Is Crucial To The Bottom Line
Mark D. Flanagan • January 22, 2020 • 

https://www.onlinemarketinginstitute.org/blog/2018/05/4-reasons-saas-customer-training-crucial-bottom-line/

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Three Customer Onboarding Strategies That Spur User Adoption
Mark D. Flanagan • January 22, 2020 • 

https://customersuccessbox.com/blog/three-customer-onboarding-strategies-spur-user-adoption/

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Best Customer Onboarding Experiences
Mark D. Flanagan • January 22, 2020 • 

https://www.business2community.com/customer-experience/best-customer-onboarding-experiences-02275030

 

 

 

 

 

 

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What Many SaaS Companies Get Wrong About Renewals
Mark D. Flanagan • January 22, 2020 • 

http://customerthink.com/what-many-saas-companies-get-wrong-about-renewals/

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