Blog

Customer Loyalty And Retention Are In Decline
Mark D. Flanagan • October 15, 2019 • 

https://www.forbes.com/sites/shephyken/2019/10/13/customer-loyalty-and-retention-are-in-decline/#3ac219664329

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The Definitive Guide To User Onboarding
Mark D. Flanagan • October 13, 2019 • 

https://d37oebn0w9ir6a.cloudfront.net/exports/OD9sGEKdIhMi0DHPlKxda7pqBW0mE9.pdf

 

 

 

 

 

 

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Customer Success 2.0 Is The New Growth Engine
Mark D. Flanagan • October 12, 2019 • 

mckinsey.com/industries/technology-media-and-telecommunications/our-insights/introducing-customer-success-2-0-the-new-growth-engine

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Customer Retention vs. Customer Acquisition: How Do You Optimize Both?
Mark D. Flanagan • September 30, 2019 • 

https://www.business2community.com/customer-experience/customer-retention-vs-new-customer-acquisition-how-do-you-optimize-both-02243822

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An Insider Guide To Setting Up Your SaaS Marketing Funnel
Mark D. Flanagan • September 24, 2019 • 

https://www.business2community.com/marketing/an-insider-guide-to-setting-up-your-saas-marketing-funnel-02241377

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6 Ways To Build A Customer-Centric Culture
Mark D. Flanagan • September 24, 2019 • 

https://hbr.org/2018/10/6-ways-to-build-a-customer-centric-culture

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The Essential Guide To Customer Success
Mark D. Flanagan • September 24, 2019 • 

https://www.gainsight.com/guides/the-essential-guide-to-customer-success/

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The Top 5 Most Important Metrics To Customer Success Teams
Mark D. Flanagan • September 24, 2019 • 

https://www.business2community.com/brandviews/teamsupport/the-top-5-most-important-metrics-to-customer-success-teams-02242751

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How To Measure User Adoption And Increase Your Rates
Mark D. Flanagan • August 28, 2019 • 

https://www.business2community.com/strategy/how-to-measure-user-adoption-and-increase-your-rates-02233785

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How To Predict And Reduce Customer Churn
Mark D. Flanagan • August 25, 2019 • 

http://myjourney.pointillist.com/rs/837-MZM-862/images/Pointillist-Predict-and-Reduce-Customer-Churn-eBook.pdf

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