Blog

ROX Is The New ROI
Mark D. Flanagan • January 22, 2020 • 

https://www.strategy-business.com/blog/ROX-Is-the-New-ROI-Prioritizing-Customer-Experience?gko=51063

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Six Keys To Customer Success
Mark D. Flanagan • January 22, 2020 • 

https://www.bcg.com/publications/2019/six-keys-to-customer-success.aspx?utm_content=107803518&utm_medium=social&utm_source=linkedin&hss_channel=lis-GE_l_AHi9I&redir=true

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Customer Journey Analytics That Your Customer Success Team Needs To Track
Mark D. Flanagan • January 22, 2020 • 

https://www.business2community.com/customer-experience/8-customer-journey-analytics-your-customer-success-team-needs-to-track-02263079

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Customer Education Best Practices For The Onboarding Phase
Mark D. Flanagan • January 22, 2020 • 

https://www.business2community.com/customer-experience/customer-education-best-practices-for-the-onboarding-phase-02259688

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Customer Surveys Are No Substitute For Talking To Customers
Mark D. Flanagan • January 22, 2020 • 

https://hbr.org/2019/01/customers-surveys-are-no-substitute-for-actually-talking-to-customers?utm_campaign=hbr&utm_source=linkedin&utm_medium=social

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The Customer Experience Trends Report From Acquia
Mark D. Flanagan • November 14, 2019 • 

https://www.acquia.com/resources/asset-download?nid=135461&type=ebook&lang_code=en

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How To Identify At-Risk Customers And What To Do About It
Mark D. Flanagan • November 14, 2019 • 

https://www.business2community.com/customer-experience/how-to-identify-at-risk-customers-and-what-to-do-about-it-02257599

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5 Simple SaaS Positioning Steps To Accelerate Revenue
Mark D. Flanagan • November 4, 2019 • 

https://learn.g2.com/saas-positioning-steps

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PWC's Perspective On What Makes For An Exceptional Customer Experience
Mark D. Flanagan • October 31, 2019 • 

https://www.pwc.com/us/en/advisory-services/publications/consumer-intelligence-series/pwc-consumer-intelligence-series-customer-experience.pdf

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SaaS Growth Fundamentals
Mark D. Flanagan • October 28, 2019 • 

https://www.searchenginejournal.com/generate-repeat-business/332099/#close

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