Blog

The Power Of Intentional Onboarding for Product-led Companies
Mark D. Flanagan • June 9, 2019 • 

https://openviewpartners.com/blog/the-power-of-intentional-onboarding-for-product-led-companies/

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The State Of The Customer Success Profession
Mark D. Flanagan • June 5, 2019 • 

http://info.gainsight.com/rs/231-EAT-840/images/Gainsight_The-state-of-the-customer-success-profession-2019.pdf?mkt_tok=...

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Measuring Customer Experience Beyond NPS
Mark D. Flanagan • June 5, 2019 • 

http://myjourney.pointillist.com/rs/837-MZM-862/images/Pointillist-Measuring-Customer-Experience-Beyond-NPS-eBook.pdf

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How To Reduce Support Costs With Customer Education and Onboarding
Mark D. Flanagan • June 2, 2019 • 

http://customerthink.com/how-to-reduce-support-costs-with-customer-education-and-onboarding/

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Communication Strategies During Customer Onboarding
Mark D. Flanagan • June 2, 2019 • 

https://www.commerce.virginia.edu/news/whats-next-professor-irina7941

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The Top 4 Causes of Customer Churn And How To Address Them
Mark D. Flanagan • May 29, 2019 • 

https://www.business2community.com/customer-experience/...

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Look To Customer Success To Drive Growth
Mark D. Flanagan • May 13, 2019 • 

...

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The Art Of Onboarding
Mark D. Flanagan • April 6, 2019 • 

https://labs.openviewpartners.com/appcues-jonathan-kim-on-the-art-of-onboarding-podcast/?utm_campaign=General%20Newsletter&utm_source=hs_email&utm_medium=email&utm_content=71499155&_hsenc=p2ANqtz-...

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In SaaS, Renewal Is Everything
Mark D. Flanagan • April 6, 2019 • 

https://labs.openviewpartners.com/in-saas-renewal-is-everything-is-your-process-working/?utm_campaign=General%20Newsletter&utm_source=hs_email&utm_medium=email&utm_content=71499155&_hsenc=p2ANqtz-...

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Why Product Teams Must Join the Customer Acquisition Process
Mark D. Flanagan • March 21, 2019 • 

https://medium.com/@nick_99633/why-product-teams-must-join-the-customer-acquisition-process-and-how-to-make-it-happen-d6d59258fdaf

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