Blog

Why Product Teams Must Join the Customer Acquisition Process
Mark D. Flanagan • March 21, 2019 • 

https://medium.com/@nick_99633/why-product-teams-must-join-the-customer-acquisition-process-and-how-to-make-it-happen-d6d59258fdaf

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Master the SaaS Customer Lifecycle Funnel
Mark D. Flanagan • March 21, 2019 • 

https://www.chargify.com/blog/master-the-saas-customer-lifecycle-funnel/

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Calculating the ROI of Customer Experience
Mark D. Flanagan • March 20, 2019 • 

http://myjourney.pointillist.com/rs/837-MZM-862/images/Pointillist-Calcu...

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Enabling Customer Success
Mark D. Flanagan • March 20, 2019 • 

https://blog.natero.com/customer-success-enablement?_hsenc=p2ANqtz-_vq0y...

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Product-Assisted Growth: The Best Kept Secret of Product-led Companies
Mark D. Flanagan • March 17, 2019 • 

https://labs.openviewpartners.com/product-assisted-growth-the-best-kept-...

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Why You Should Sell To Users, Not Buyers: A Product led Approach To Marketing
Mark D. Flanagan • March 11, 2019 • 

https://labs.openviewpartners.com/product-led-growth-marketing-strategie...

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The Financial Metrics That Every SaaS Company Should Be Tracking
Mark D. Flanagan • March 8, 2019 • 

https://databox.com/metrics-every-saas-company-should-track

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Customer Churn Is Everyone's Problem...
Mark D. Flanagan • February 23, 2019 • 

https://labs.openviewpartners.com/customer-churn-is-everyones-problem-he...

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Reducing Churn: ROI-focused SaaS Strategies for Customer Success
Mark D. Flanagan • February 13, 2019 • 

https://www.business2community.com/customer-experience/reducing-churn-ro...

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Keys To Building Customer Lifetime Value
Mark D. Flanagan • February 7, 2019 • 

https://www.cmswire.com/customer-experience/keys-to-building-customer-lifetime-value/

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