Blog

Customer Experience vs. Customer Success
Mark D. Flanagan • August 15, 2019 • 

https://www.business2community.com/customer-experience/customer-experience-vs-customer-success-whats-the-difference-02226921

read more
The Magic That Makes Customer Experiences Stick
Mark D. Flanagan • August 7, 2019 • 

https://sloanreview.mit.edu/article/the-magic-that-makes-customer-experiences-stick/?utm_medium=pr&utm_source=release&utm_campaign=Thomke0719

read more
Want To Reduce Churn?...
Mark D. Flanagan • August 3, 2019 • 

...

read more
Customer Success 2.0: Where The Industry Needs To Head
Mark D. Flanagan • July 31, 2019 • 

https://www.thedesiredpath.com/post/customer-success-2-0-where-the-industry-needs-to-head

read more
How To Keep Employees Connected To Customers
Mark D. Flanagan • July 23, 2019 • 

https://hbr.org/2019/06/how-to-keep-employees-connected-to-customers?utm_medium=email&utm_source=newsletter_daily&utm_campaign=mtod_not_activesubs&referral=00203

read more
An Essential Guide To Effective Voice Of The Customer Analysis
Mark D. Flanagan • July 16, 2019 • 

http://myjourney.pointillist.com/rs/837-MZM-862/images/Pointillist-Essential-Guide-VoC-Analysis-eBook.pdf

read more
How Can We Predict A Customer's Likelihood To Renew?
Mark D. Flanagan • July 10, 2019 • 

https://www.gainsight.com/blog/the-science-behind-how-we-can-predict-a-customers-likelihood-to-renew/?utm_source=mkto&utm_medium=email&utm_campaign=july19csb&mkt_tok=...

read more
18 Ideas To Improve User Retention For SaaS
Mark D. Flanagan • July 9, 2019 • 

https://learn.g2.com/user-retention-for-saas

read more
Onboarding Tips For Service Providers
Mark D. Flanagan • July 5, 2019 • 

https://www.business2community.com/strategy/onboarding-tips-for-service-providers-02216480

read more
Why Churn Is A Critical Metric To Understand In Startups
Mark D. Flanagan • July 5, 2019 • 

https://www.churn.fm/episode/why-churn-is-a-critical-metric-for-investors-to-understand-in-startups/

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

read more

Pages

More...