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The Top Five Customer Onboarding Metrics And How to Leverage Them
Mark D. Flanagan • June 22, 2019 • 

https://www.business2community.com/customer-experience/the-top-5-customer-onboarding-metrics-and-how-to-leverage-them-02196000

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Closing The Loop In The SaaS Customer Experience
Mark D. Flanagan • June 14, 2019 • 


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The Power Of Intentional Onboarding for Product-led Companies
Mark D. Flanagan • June 9, 2019 • 

https://openviewpartners.com/blog/the-power-of-intentional-onboarding-for-product-led-companies/

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The State Of The Customer Success Profession
Mark D. Flanagan • June 5, 2019 • 

http://info.gainsight.com/rs/231-EAT-840/images/Gainsight_The-state-of-the-customer-success-profession-2019.pdf?mkt_tok=...

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Measuring Customer Experience Beyond NPS
Mark D. Flanagan • June 5, 2019 • 

http://myjourney.pointillist.com/rs/837-MZM-862/images/Pointillist-Measuring-Customer-Experience-Beyond-NPS-eBook.pdf

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How To Reduce Support Costs With Customer Education and Onboarding
Mark D. Flanagan • June 2, 2019 • 

http://customerthink.com/how-to-reduce-support-costs-with-customer-education-and-onboarding/

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Communication Strategies During Customer Onboarding
Mark D. Flanagan • June 2, 2019 • 

https://www.commerce.virginia.edu/news/whats-next-professor-irina7941

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The Top 4 Causes of Customer Churn And How To Address Them
Mark D. Flanagan • May 29, 2019 • 

https://www.business2community.com/customer-experience/...

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Look To Customer Success To Drive Growth
Mark D. Flanagan • May 13, 2019 • 

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The Art Of Onboarding
Mark D. Flanagan • April 6, 2019 • 

https://labs.openviewpartners.com/appcues-jonathan-kim-on-the-art-of-onboarding-podcast/?utm_campaign=General%20Newsletter&utm_source=hs_email&utm_medium=email&utm_content=71499155&_hsenc=p2ANqtz-...

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