Blog

An Update On CSM Metrics
Mark D. Flanagan • October 28, 2019 • 

https://www.business2community.com/customer-experience/csm-metrics-latest-and-greatest-thinking-02252213

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The CEO's Guide To Growth Through Customer Experience Action
Mark D. Flanagan • October 28, 2019 • 

http://customerthink.com/ceos-guide-to-growth-through-customer-experience-action/

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Focusing on Customer Success Leads to Improved Customer Satisfaction
Mark D. Flanagan • October 21, 2019 • 

https://www.business2community.com/customer-experience/focusing-on-customer-success-leads-to-improved-customer-satisfaction-02249982

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5 Tips to Get More Customers and Retain Them Too
Mark D. Flanagan • October 21, 2019 • 

https://www.entrepreneur.com/article/341028

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How To Make The Most Of Customer Experience Feedback
Mark D. Flanagan • October 17, 2019 • 

https://www.business2community.com/customer-experience/how-to-make-the-most-of-customer-experience-feedback-02249194

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Why Focus On Customer Experience? Here's Why!
Mark D. Flanagan • October 17, 2019 • 

https://www.forbes.com/sites/jonpicoult/2019/10/14/why-focus-on-customer-experience--heres-why/#3d1e52cb6dba

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Customer Loyalty And Retention Are In Decline
Mark D. Flanagan • October 15, 2019 • 

https://www.forbes.com/sites/shephyken/2019/10/13/customer-loyalty-and-retention-are-in-decline/#3ac219664329

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The Definitive Guide To User Onboarding
Mark D. Flanagan • October 13, 2019 • 

https://d37oebn0w9ir6a.cloudfront.net/exports/OD9sGEKdIhMi0DHPlKxda7pqBW0mE9.pdf

 

 

 

 

 

 

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Customer Success 2.0 Is The New Growth Engine
Mark D. Flanagan • October 12, 2019 • 

mckinsey.com/industries/technology-media-and-telecommunications/our-insights/introducing-customer-success-2-0-the-new-growth-engine

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Customer Retention vs. Customer Acquisition: How Do You Optimize Both?
Mark D. Flanagan • September 30, 2019 • 

https://www.business2community.com/customer-experience/customer-retention-vs-new-customer-acquisition-how-do-you-optimize-both-02243822

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