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How To Use Customer Data: A Guide For Customer Success Teams
Mark D. Flanagan • August 23, 2019 • 

https://www.business2community.com/customer-experience/how-to-use-customer-data-a-guide-for-customer-success-teams-02232404

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Elevate The Customer Experience Through Timing And Context
Mark D. Flanagan • August 23, 2019 • 

https://www.cmswire.com/customer-experience/elevate-the-customer-experience-through-timing-and-context/

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Five Steps In Utilizing Customer Success To Curtail Churn and Increase Growth
Mark D. Flanagan • August 23, 2019 • 

https://www.itproportal.com/features/five-steps-in-utilising-customer-success-to-curtail-churn-and-increase-growth-for-small-and-medium-sized-companies/

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The Beginners Guide To Product-led Growth Metrics
Mark D. Flanagan • August 22, 2019 • 

https://www.business2community.com/big-data/the-beginners-guide-to-product-led-growth-metrics-02232146

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The Essential SaaS Metrics For Growth
Mark D. Flanagan • August 20, 2019 • 

https://www.business2community.com/business-intelligence/the-essential-saas-metrics-for-growth-02231010

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The Key To Happy Customers? Happy Employees
Mark D. Flanagan • August 20, 2019 • 

https://hbr.org/2019/08/the-key-to-happy-customers-happy-employees

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10 Ways To Socialize Customer Insights
Mark D. Flanagan • August 20, 2019 • 

https://www.business2community.com/customer-experience/10-ways-to-socialize-customer-insights-02233026

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The Top 5 Customer Onboarding Challenges And How To Solve Them
Mark D. Flanagan • August 20, 2019 • 

https://www.business2community.com/customer-experience/the-top-5-customer-onboarding-challenges-and-how-to-solve-them-02231064

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How To Handle Customer Experience During A Merger Or Acquisition
Mark D. Flanagan • August 16, 2019 • 

https://www.cmswire.com/customer-experience/how-to-handle-customer-experience-during-a-merger-or-acquisition/

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Is It Time To Audit Your Customer Experience Transformation?
Mark D. Flanagan • August 16, 2019 • 

https://www.forbes.com/sites/forbescoachescouncil/2019/08/16/is-it-time-to-audit-your-customer-experience-transformation/#7d428b9c9044

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