Blog

What Are The Benefits Of Customer-Centricity?
Mark D. Flanagan • August 16, 2019 • 

https://www.business2community.com/customer-experience/what-are-the-benefits-of-customer-centricity-02229640

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Crushing It With The 4 Cs Of Customer Experience
Mark D. Flanagan • August 15, 2019 • 

https://www.forbes.com/sites/henrydevries/2019/08/15/crushing-it-with-the-4-cs-of-customer-experience/#5cb851053e05

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Become Obsessed With Re-Imaging Customer Experience
Mark D. Flanagan • August 15, 2019 • 

https://www.forbes.com/sites/michaelfertik/2019/08/14/become-obsessed-with-re-imagining-customer-experience/#12f8ccec7734

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What It Takes To Design Your Business For Customer Success
Mark D. Flanagan • August 15, 2019 • 

https://www.cmswire.com/customer-experience/what-it-takes-to-design-your-business-for-customer-success/

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Assured Tips To Stop Customer Churn Immediately
Mark D. Flanagan • August 15, 2019 • 

http://customerthink.com/assured-tips-to-stop-customer-churn-immediately/

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Self-Service vs. Customer Support: Which Is The Best Customer Engagement Strategy?
Mark D. Flanagan • August 15, 2019 • 

https://www.process.st/customer-engagement-strategy/

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2019 State Of The Customer Journey
Mark D. Flanagan • August 15, 2019 • 

http://myjourney.pointillist.com/rs/837-MZM-862/...

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Customer Experience vs. Customer Success
Mark D. Flanagan • August 15, 2019 • 

https://www.business2community.com/customer-experience/customer-experience-vs-customer-success-whats-the-difference-02226921

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The Magic That Makes Customer Experiences Stick
Mark D. Flanagan • August 7, 2019 • 

https://sloanreview.mit.edu/article/the-magic-that-makes-customer-experiences-stick/?utm_medium=pr&utm_source=release&utm_campaign=Thomke0719

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Want To Reduce Churn?...
Mark D. Flanagan • August 3, 2019 • 

...

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