Blog

Customer Success 2.0: Where The Industry Needs To Head
Mark D. Flanagan • July 31, 2019 • 

https://www.thedesiredpath.com/post/customer-success-2-0-where-the-industry-needs-to-head

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How To Keep Employees Connected To Customers
Mark D. Flanagan • July 23, 2019 • 

https://hbr.org/2019/06/how-to-keep-employees-connected-to-customers?utm_medium=email&utm_source=newsletter_daily&utm_campaign=mtod_not_activesubs&referral=00203

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An Essential Guide To Effective Voice Of The Customer Analysis
Mark D. Flanagan • July 16, 2019 • 

http://myjourney.pointillist.com/rs/837-MZM-862/images/Pointillist-Essential-Guide-VoC-Analysis-eBook.pdf

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How Can We Predict A Customer's Likelihood To Renew?
Mark D. Flanagan • July 10, 2019 • 

https://www.gainsight.com/blog/the-science-behind-how-we-can-predict-a-customers-likelihood-to-renew/?utm_source=mkto&utm_medium=email&utm_campaign=july19csb&mkt_tok=...

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18 Ideas To Improve User Retention For SaaS
Mark D. Flanagan • July 9, 2019 • 

https://learn.g2.com/user-retention-for-saas

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Onboarding Tips For Service Providers
Mark D. Flanagan • July 5, 2019 • 

https://www.business2community.com/strategy/onboarding-tips-for-service-providers-02216480

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Why Churn Is A Critical Metric To Understand In Startups
Mark D. Flanagan • July 5, 2019 • 

https://www.churn.fm/episode/why-churn-is-a-critical-metric-for-investors-to-understand-in-startups/

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

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The Top Five Customer Onboarding Metrics And How to Leverage Them
Mark D. Flanagan • June 22, 2019 • 

https://www.business2community.com/customer-experience/the-top-5-customer-onboarding-metrics-and-how-to-leverage-them-02196000

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Closing The Loop In The SaaS Customer Experience
Mark D. Flanagan • June 14, 2019 • 


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The Power Of Intentional Onboarding for Product-led Companies
Mark D. Flanagan • June 9, 2019 • 

https://openviewpartners.com/blog/the-power-of-intentional-onboarding-for-product-led-companies/

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