Blog

Managing Churn To Maximize Profit
Mark D. Flanagan • May 2, 2018 • 

https://www.hbs.edu/faculty/Publication%20Files/14-020_3553a2f4-8c7b-44e...

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The Harvard Churn Management Algorithm That Boosts Profits 110%
Mark D. Flanagan • May 1, 2018 • 

www.process.st/churn-management/

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The New Ultimate Question For Customer Success And SaaS
Mark D. Flanagan • April 26, 2018 • 

https://www.clientsuccess.com/blog/the-new-ultimate-question-for-custome...

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5 KEY LESSONS FOR SUCCESSFUL USER ONBOARDING
Mark D. Flanagan • April 25, 2018 • 

https://www.invisionapp.com/blog/user-onboarding-guide/

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Customer Success Lessons From the Quality Revolution
Mark D. Flanagan • April 25, 2018 • 

https://blog.natero.com/customer-success-lessons-from-quality-revolution...

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The Truth About Customer Experience
Mark D. Flanagan • April 24, 2018 • 

http://www.sma.nl/wp-content/uploads/2015/02/The-Truth-About-Customer-Ex...

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Do Blue Apron's struggles signal the end of the subscription era?
Mark D. Flanagan • April 21, 2018 • 

Or, do they reinforce the fact that in a service model a company can never stop delivering value to its customers...

https://labs.openviewpartners.com/is-this-the-end-of-the-subscription-er...

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10 Effective Ways To Transform Your Customer Service And Customer Experience
Mark D. Flanagan • April 19, 2018 • 

www.forbes.com/sites/micahsolomon/2018/04/17/10-transformational-ways-to...

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What Every SaaS Business Needs To Know About User Adoption
Mark D. Flanagan • April 14, 2018 • 

https://labs.openviewpartners.com/what-every-saas-business-needs-to-know...

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7 Ways To Improve Your Customer Onboarding Experience To Achieve Substantial Growth
Mark D. Flanagan • April 6, 2018 • 

https://www.business2community.com/brandviews/startup-socials/7-ways-imp...

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